Terms and Conditions
Prices include VAT and prices can change from time to time
If you are not happy with your purchase then please contact us at firstname.lastname@example.org to discuss the issue and for our returns address.
We are unable to accept returns, or provide refunds, in respect of personalised products, unless the product is defective or we are otherwise in breach of our agreement with you and are obliged to do so.
To obtain a refund you must return the product(s) to us in the same condition in which you received them, including the packing slip. If you don’t have the packing slip, please include your order number in any correspondence.
You are responsible for return postage charges and we recommend you get proof of posting or use a trackable service to do so.
We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you (if you were charged for this in the original order) and the costs incurred for posting the item back to us (Maximum refund of First Class Post will be refunded)
We will either exchange or fully refund the item/s in question, within 14 days of you notifying us of the issue.
Refunds will be made either via electronic transfer (via the original payment method for your order)
We are unable to to cancel orders as each order is processed the minute you make the transaction to ensure that delivery is arrives quickly as possible.
Payment & Security
Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.
Note: All PayPal transactions take place on web pages that utilise Secure Sockets Layer (SSL) encryption. This protects your customer’s personal data from prying electronic eyes and identity thieves.
Orders will be dispatched within 1-2 business days by Royal Mail First Class